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Frequently Asked Questions

Frequently Asked Questions on Email Support

YahooHelpLine is a prominent online email support provider in the USA and Canada. Here, you will find solutions for all kinds of email related issues. First, we try to understand what problems our clients are facing with their email accounts. After that, we analyze the problem. Lastly, we provide suitable solutions in simple language so that our clients can understand it properly.

In case you have any question regarding your email account, dial our toll-free number at +1-888-222-5077 which is available for USA and Canada.

Here are some common email related queries and their solutions –

1. How to fix SMTP server error?

For outgoing mail servers, when you are trying to set up an email client program and there occurs some kind of issues then you will get an SMTP server error. The error might be related to wrong password, username, server authentication or server address. This problem can be solved easily. However, you need to know the types of authentication that are used by a mail server. Also, here’s how you can verify the settings of your already existing SMTP server –

  • First, you need to open the email client program (like Outlook)
  • Then, go to the “Accounts” option present in the Tool menu.
  • Now you need to go to the “Properties” option and click on the General option
  • Give the valid email address of your account and go to the “Servers” tab
  • After that, you need to verify your account name and password.
  • If the email provider does not mention anything, you need to un-check the “Log on using Secure Password Authentication” checkbox
  • As per the direction of your email provider, you need to select or unselect the “My Server requires authentication” option.
  • Lastly, delete all the emails on the “Outbox” folder and try to send email messages.
  • 2. What to do for recovering or resetting email password?

    Many times, users forget the password of their email accounts. Here is how you can recover password for your email address is some easy steps –

  • Go to the “Manage My Account” option.
  • There, you will be presented with “Online Account Options” option
  • Here, you need to enter your email address and the password that you remember.
  • After logging in, select the “Change User Names, Passwords, & Email accounts” option
  • Now, you will be presented with a link – “I forgot my password”. Click on it and follow the instructions.
  • This will help you to recover your lost password.

    3. How to fix spam issues in Outlook mail?

    Spam is a big issue and despite all our efforts, we cannot get rid of them. However, if you are an Outlook mail user, you might be able to fix the problem by following these steps –

  • First, you should add all those intrusive spam to the list of block senders. To do so, select the “Block sender” option from the junk menu.
  • In case you are receiving spam emails majorly from one particular country or ISP, then you can add all these bad influences to the Block Sender list by company, country, ISP or any other category.
  • Outlook offers another option called “Create Rules”. You can use this to block spam emails as well.
  • 4. How to resolve troubleshooting issues in AT&T email?

    For troubleshooting emails for AT&T, these are the steps that you should follow –

  • First, sign out of your email account and again sign in.
  • After that, open your spam folder and check whether your emails are going there or not.
  • You need to AT&T email in a different web browser.
  • Now, you have to clear the cookies and cache memory.
  • Choose the gear option that is present in the top right corner section. This will open the Settings tab. You need to review this.
  • Make sure that in the Blocked addresses section contains only those addresses that are of no use to you.
  • Also, you must check the Filters section to see whether the emails are landing on the right folder or not.
  • Another important step is to enable an up-to-date JavaScript.
  • In case of any conflict, while you are accessing your email, you need to disable add-ons or browser tools.
  • Lastly, another vital step is to enable an up to date Adobe Flash Player
  • 5. How can you sync AOL contacts to your iPhone or iPad?

    Syncing your AOL contacts to your any IOS device is not rocket science. Here are some steps, following which you will be able to perform the task very easily –

  • Open the Settings option in your iPhone.
  • From there, you have to locate and open the Mail, Contacts, Calendars option.
  • There you will find all the list of email accounts that you have used on your device. From there, you have to select your configured AOL account.
  • After opening it, you will only find Mail and Notes but there will be no contacts or calendars option. This is because the contacts and calendars of AOL are not synced with iPhone.
  • In order to transfer AOL contacts on your iPhone or iPad, you will need CardDAV.
  • To get CardDAV, go to the Add Account option.
  • From there do not select the “AOL” option but instead choose, “Other” option.
  • Now you will be presented with the CardDAV account option under the “Contacts” category.
  • After that, you need to open the CardDAV account and give details like – server (, username (your email address for AOL account), and password of your AOL account description.
  • After entering all these credentials, click on NEXT. Your iPad or iPhone will now send a connection request to the account server of AOL.
  • This is how AOL imports contacts to an IOS device.
    In case you find this difficult to follow, contact the email support team of Yahoo Helpline and let them solve the issue for you.
  • 6. What to do to solve IMAP or POP issues on Yahoo mail?

    When any third-party email client (like – Outlook) try to establish a connection with your Yahoo account, they use either IMAP or POP protocols. Before using them, you need to properly align them.

    However, if you have any issues while using it, follow these steps –

  • To check whether your Yahoo email account is working perfectly in a third party email application, sign-in to your account. Compose an email and send to your own email address. Check it arrives within 5 minutes or not.
  • Before using a third party application, make sure you are using the right settings for POP or IMAP.
  • Also, you must look for that software that might block the port you are using. Firewall, network
  • protocols, and antivirus software have the ability to block ports. Try and avoid such software for better usage.

  • In case you are using Yahoo two-step verification or account key, then you will need to create and use an app password in order to access third-party apps.
  • Try to use a verified Yahoo email address.
  • Even after following these steps, POP or IMAP related issues still persists, then contact YahooHelpLine at +1-888-222-5077.

    7. How to fix problems regarding attaching files in Outlook?

    If you are having trouble with attaching files in your Outlook email account, you need to check two things –

  • Are you using a 64-bit internet browser? If so, then change it to 32-bit.
  • After that, go to
  • At the top right corner, there is a Gear icon. You need to click on it.
  • Now select the More Mail settings option.
  • 8. What to do when your Yahoo email account is hacked?

    In case your email account has been hacked, you can easily recover it. Follow this method to recover your hacked Yahoo email account –

  • Select the Sign-in option of your Yahoo email account.
  • Click on the Trouble signing in option
  • A text box will appear. There you have to enter your recovery email address or phone number and select the “Continue” option.
  • Now, you need to retrieve the verification code. There are two ways of doing it. First, you can select your phone number for Yes, text me an Account key. Or you can also choose your recovery email address for this purpose.
  • After entering the verification code, click on the Verify option.
  • Choose the account that you want to recover.
  • Finally, change the password of your account immediately.
  • These are some common email related issues and their solutions. Hopefully, it was helpful. For more queries, dial our toll-free number